Pawabase doesn’t send email by itself: it hands every message to your email provider over SMTP, the standard way mail servers talk. You choose the provider, so mail comes from your domain, counts against your provider account, and benefits from the reputation you build there. Open Mail → Delivery. It has three parts: Providers, Senders, and Pause delivery.
Until a provider is connected, messages are recorded, not delivered: they appear in Mail activity but nobody receives them. That includes sign-in emails, so people can’t verify their address or reset a password. Set up delivery before you launch.

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Providers

A provider is an SMTP server with credentials. Choose Add provider and pick a Service. Presets fill in the address for you: For Amazon SES, change the host to your region’s address (for example email-smtp.eu-west-1.amazonaws.com). For Gmail, use an app password, not your normal password.

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Test the connection

Test connection connects to the server and signs in with your credentials without sending anything. It tells you whether it worked, or what went wrong: The time and result of the last test are shown on the provider.

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More than one provider

You can keep several providers saved, for example a primary and a backup, or a test inbox service for development. One is the default and sends everything. To switch, make another the default; nothing else changes.
Keep a second provider set up and tested. If your main provider has an outage or suspends your account, you can switch in seconds.

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Senders

Senders are the addresses mail comes from. Each has a display name and an email: One sender is the default. Templates and Compose can pick a different sender; everything else, including sign-in emails, uses the default. Your provider must allow the address: most require you to verify the sending domain (or the single address) before they’ll send from it. A message from an address your provider doesn’t accept fails with the provider’s reason in Activity.

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Reply-to

Reply to is where replies go when it isn’t the sender, for example support@yourdomain.com. If you don’t set one, replies go to the Support email in Settings → App details. A message can set its own reply-to.

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Pause delivery

Pause delivery keeps your settings but stops sending. While paused, messages are recorded as suppressed and shown under Activity, with what they would have said. Use it:
  • In development and preview environments, so a test never emails a real person.
  • While you’re testing templates against real data.
  • During an incident, for example if a bug is sending the wrong email.
Turn it off to send again. Suppressed messages aren’t sent later; send them again from Activity if you need to.

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Per environment

Delivery is set per environment. A common setup: Promote does not copy delivery settings or passwords, so you set production up deliberately.

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Before you launch

  1. Verify your sending domain with your provider.
  2. Add the SPF, DKIM and DMARC records it gives you. See Deliverability.
  3. Send a test from Mail → Delivery or Compose to a Gmail, an Outlook and an Apple address, and check the inbox and spam folder.
  4. Make sure Pause delivery is off in production.
  5. Set an alarm on mail failures.

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Troubleshooting

More in Mail troubleshooting.